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The Biggest Mistake in eNPS Benchmarking
The Biggest Mistake in eNPS Benchmarking Employee Net Promoter Score (eNPS) can be used to predict the productivity of your company. Studies have shown that a higher eNPS leads to better customer experiences, and thus, creates an increase in growth. The idea behind this is that when people enjoy the work they are doing, they […]
5 Simple Steps to Building Company Culture
5 Simple Steps to Building Company Culture If you don’t know where you’re going, then the path you take doesn’t really matter. However, wandering through various paths doesn’t mean success. And when it comes to companies, lacking a clear vision can result in failure. Without a clear direction, it’s difficult to motivate employees, be productive, […]
Confronting Confrontation in the Workplace
Confronting Confrontation in the Workplace When I was younger, I went through great lengths to avoid problems and confrontation. This was especially true when it came to group projects. I was the group member who always ended up with the most workload. Even though I knew and felt it was unfair, I hardly spoke […]
eNPS: Measure Your Company’s Health
eNPS: Measure your Company’s Health The human body is capable of amazing things. We run, dance, play sports and do various other activities. However, if not taken care of properly, our capabilities become limited because of unhealthy habits. Much as the human body can suffer from health issues, so can companies. Various negative outcomes — including […]
The Cost of Employee Turnover
The Cost of Employee Turnover Making the Employment Market a Competitive Advantage for your Company I was recently driving past an industrial park with my three young boys in tow. I casually noticed that there were several businesses with ‘Now Hiring’ signs posted outside their business doors, and made a comment stating that fact. My […]
"I came away truly understanding how I show up and how that differs from how I think I show up. I have also learned about how I listen."
