The Biggest Mistake in eNPS Benchmarking Employee Net Promoter Score (eNPS) can be used to predict the productivity of your company. Studies have shown that a higher eNPS leads to better customer experiences, and thus, creates an increase in growth. The idea behind this is that when people enjoy the work they are doing, they […]
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5 Simple Steps to Building Company Culture If you don’t know where you’re going, then the path you take doesn’t really matter. However, wandering through various paths doesn’t mean success. And when it comes to companies, lacking a clear vision can result in failure. Without a clear direction, it’s difficult to motivate employees, be productive,
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The Cost of Avoidance When I was younger, I went through great lengths to avoid problems and confrontation. This was especially true when it came to group projects. I was the group member who always ended up with the most workload. Even though I knew and felt it was unfair, I hardly spoke up because
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eNPS: Measure your Company’s Health The human body is capable of amazing things. We run, dance, play sports and do various other activities. However, if not taken care of properly, our capabilities become limited because of unhealthy habits. Much as the human body can suffer from health issues, so can companies. Various negative outcomes — including
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